The dispute process

After discussing the return of the deposit and any proposed deductions, you may not agree about how much should be returned. If this happens, the tenant can raise a dispute through our free alternative dispute resolution (ADR) service.

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Our dispute process

Our dispute process

Step 1

Tenant begins the dispute

The tenant raises a dispute through their mydeposits Scotland online account by ‘disagreeing’ with the landlord or agent’s proposed release terms within 30 working days of their request. Find out more about the release process here.

The landlord or agent has 14 calendar days to provide evidence to support their claim.

The tenant then has 14 calendar days to provide evidence to support their claim.

The landlord or agent then has seven calendar days to respond to the tenant’s claim.

The adjudicator will then make a decision within 20 working days. Once the adjudicator has made a decision, we will notify everyone, and the decision will be available for you to view on your online account.

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What happens once the adjudicator has made a decision?

The agent, landlord or tenant may apply for a review within 10 working days of being notified of the decision, but only on the grounds that the adjudicator has erred in fact or in law, or both.