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Do you know enough about deposits, disputes and damages?

At the end of the tenancy, sometimes a tenant will disagree with your proposed deductions to the deposit. If negotiation reaches a stalemate, then your deposit scheme will offer a free and impartial alternative dispute resolution (ADR) service to resolve the issue for you.


Evidence is invaluable

Remember ,the law states that the tenant is entitled to receive the entire deposit back at the end of the tenancy unless you can provide evidence to prove otherwise.


Therefore when a dispute reaches the scheme’s ADR service, the adjudicator assigned to the case will make a decision solely on the evidence you submit. This means that documents such as the tenancy agreement, check-in reports, invoices, receipts and correspondence between you and your tenant becomes vital.


So get Prepared from the start…

You can see it's imperative that you are prepared from the beginning of the tenancy. The reality is that in some instances agents are unfortunately losing  disputes because they provide poor quality evidence, or because the amount they claim is unreasonable.


A new guide to support you

my|deposits Scotland has produced a free guide to help you to avoid, prepare for, and deal with deposit disputes. Deposits, disputes and damages provides key insight into how the dispute process works, and covers:

The guide also covers:

  • The alternative dispute resolution (ADR) process
  • The role of the adjudicator
  • The type and standard of evidence you should submit to an adjudicator to support your claim
  • Tips and advice for early negotiation so you can avoid disputes with your tenant
  • Guidelines for determining what constitutes natural wear versus malicious damage within the property


Download your free deposits, disputes and damages guide now

So if you can’t agree over the return of the deposit with your tenants, or if you just want to be better prepared, this guide is a must read. To get your free copy visit