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Our benefits at a glance

A quick glance at how we will support you with deposit protection:

  • Secure protection

    Each deposit is kept safe, in a secure UK based bank account for the tenancy duration.

  • Segregated bank accounts

    Each deposit is held in its own unique segregated account for the tenancy duration. The deposit in covered by the Financial Services Compensation Scheme.

  • Fast repayment of deposit:

    We will return the deposit straightaway by your preferred method of payment, once both parties have agreed to its release.

  • Fair dispute resolution

    Our award nominated dispute resolution service uses impartial adjudicators qualified in Scottish law to resolve your deposit disputes.

  • Online dispute service:

    Upload all your dispute claim evidence online, including the tenancy agreement, inventories, photos and video, saving you time and money.

  • Support and guidance:

    Information, support and guidance is available on all things deposit-related, online, over the phone or face-to-face.

  • Complete access:

    24/7 online access or speak to our team directly.

  • Outstanding customer service

    Contact our helpline during office hours for support