A quick glance at how we will support you with deposit protection:
Secure protection
Each deposit is kept safe, in a secure UK based bank account for the tenancy duration.
Segregated bank accounts
Each deposit is held in its own unique segregated account for the tenancy duration. The deposit in covered by the Financial Services Compensation Scheme.
Fast repayment of deposit:
We will return the deposit straightaway by your preferred method of payment, once both parties have agreed to its release.
Fair dispute resolution
Our award nominated dispute resolution service uses impartial adjudicators qualified in Scottish law to resolve your deposit disputes.
Online dispute service:
Upload all your dispute claim evidence online, including the tenancy agreement, inventories, photos and video, saving you time and money.
Support and guidance:
Information, support and guidance is available on all things deposit-related, online, over the phone or face-to-face.
Complete access:
24/7 online access or speak to our team directly.
Outstanding customer service
Contact our helpline during office hours for support