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Dispute workshop for Glasgow agents

my|deposits Scotland is inviting letting agents in Glasgow to attend a free dispute workshop on Thursday 30th May.


The informative, hands-on seminar is designed to provide letting agent professionals with a deeper understanding of the alternative dispute resolution (ADR) process and will be delivered by experienced adjudicators of the scheme.


ADR is offered to letting agents and tenants who are unable to come to an agreement over the return of a deposit at the end of the tenancy.


The event, which may also count towards CPD hours, will involve:

  • Expert advice from my|deposits Scotland Head Adjudicator, Suzy Hershman
  • Common reasons why landlords and letting agents lose disputes
  • Key evidence and supporting documents needed to prove a deposit claim
  • What is 'fair wear and tear’
  • Comprehensive case studies of real life disputes
  • A Q&A session.

Suzy Hershman, Head Adjudicator at my|deposits Scotland, commented:

“Letting agents should be aware that if the tenant disagrees with the amount of deposit to be deducted at the end of a tenancy it could end up as a formal dispute.

“The deposit money remains the property of the tenant unless the agent is able to successfully evidence why they wish to make a deduction – that’s the cold reality of the legislation.


"The clear lesson we have learnt is that disputes are won and lost at the beginning, not the end of the tenancy; so agents must make sure they are fully prepared from the very start – I can’t stress that enough.


“This means having a thorough inventory and schedule of condition carried out at the beginning of the tenancy, holding on to receipts for any repair work undertaken during the tenancy and keeping a log of all communication with the tenant.”


The workshop will take place on Thursday 30th may, 10am-1pm, at The Hilton Garden Inn, Glasgow.


For further information about the workshop visit Or to register, email your name, email address and a contact telephone number to or call 0845 3623086.