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Dispute workshops taking place this Autumn

Recent research from tenancy deposit protection (TDP) scheme mydeposits Scotland has shown that cleaning is the most common cause of deposit disputes accounting for 26% of all dispute cases handled by the scheme.

Landlords and letting agents can make a claim for necessary deductions to a tenant’s deposit if they feel that the tenancy agreement has been breached by their tenant. If the tenant disagrees with these deductions then this can result in a formal deposit dispute which involves using the scheme’s free alternative dispute resolution service.

Ian Langley from mydeposits Scotland commented:

“The latest findings show the importance of landlords and letting agents ensuring that they have the correct evidence to support their claim in the event of a dispute over issues such as cleaning, or even other common issues such as damage, unpaid rent and garden maintenance.

“Adjudicators have to make decisions based solely on the evidence in front of them and can’t make any assumptions. It is vital to support and document any claim that you make for the deposit to ensure any sort of success. Without evidence we are unlikely to consider a claim.”

The findings coincide with the announcement of the schemes latest dispute workshops; a free to attend series of events designed to help landlords avoid costly mistakes when making claims for deductions to a deposit.

The events will also provide an essential update for all landlords on the latest regulatory reforms in the Scottish private rented sector. 

Landlords and letting agents who wish to attend a workshop can book their place and find more information here.




For further information, please contact:
Jack Ojari 
Marketing and Communications Executive
0207 840 8906 



About my|deposits:

  1. my|deposits is the trading name of Tenancy Deposit Solutions Limited, a company jointly owned by the National Landlords Association and HFIS plc T/A Hamilton Fraser Insurance (the Scheme Administrator) to deliver an insurance-backed tenancy deposit protection scheme under contract from Communities & Local Government.
  2. my|deposits Scotland aims to support landlords and agents to comply with the legislation and provide everyone with the confidence that deposit money is held securely for the duration of the tenancy.
  3. Landlords and letting agents wishing to use this scheme are required to register with the Scheme Administrator. They can find out more and register by visiting  
  4. Registered members of the Scheme are able to protect and unprotect deposits at the beginning and end of tenancies. Fees are tax-deductible. 
  5. In the event of a dispute at the end of the tenancy agreement, both parties are offered access to alternative dispute resolution (ADR). This procedure will be evidence-based, relying on documentation and records.
  6. Tenancy Deposit Protection (TDP) was introduced in April 2007 by the Housing Act 2004 as part of a package of measures to raise standards in the private rented sector.