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My|Deposits Scotland offer letting agents dispute resolution advice

my|deposits Scotland has released two brand new dates for their Evidence and Adjudications Workshops which provide letting agent professionals with a deeper understanding of the dispute resolution process through an interactive case study format.

my|deposits Scotland dispute resolution service is evidence-based and uses professional, impartial adjudicators. Judging on case-by-case basis the adjudicators will decide from the evidence submitted by the landlord/agent and tenant on whether either side has broken the terms of tenancy agreement. Once the case has been resolved an undisputed deposit amount will be released.

The workshops will visit Dundee on Wednesday 8 October followed by Aberdeen on Thursday 9 October and will be delivered by experienced adjudicators. The course is ideal for letting agents who haven't attended a my|deposits Scotland workshop before but want to learn the essentials of dispute resolution.

Attending the workshops will help agents to:

Recognise ways to help prevent disputes occuring from the start of the tenancy

  • Critically analyse dispute evidence and understand what makes 'good' and 'bad' evidence
  • Develop a better understanding of an adjudicator's terminology such as 'fair wear and tear', balance of probability and 'betterment'.

The workshop is led by my|deposits Head Adjudicator Suzy Hershaman who says the experience my|deposits Scotland holds is vital when it comes to helping agents prepare for disputes:

“Attending the workshops will leave agents better prepared to deal with any future disputes and what they need to do in order to prove their deposit claims. They will also see first-hand how an adjudicator reaches a decision when dealing with a deposit dispute.

“My|deposits Scotland has been providing agents with valuable insight into in what makes best practice for over eight years and we’re delighted to be able to pass on our insight.”

97% of delegates have rated previous workshops excellent or very good and the time spent at the workshop counts towards CPD hours. Delegates will receive a certificate of attendance upon completion of the course. To book your place on one of the workshops visit the my|deposits Scotland website.


For further information, please contact:

Jack Ojari
Marketing and communications Executive
0207 840 8906



About my|deposits:

  1. my|deposits is the trading name of Tenancy Deposit Solutions Limited, a company jointly owned by the National Landlords Association and HFIS plc T/A Hamilton Fraser Insurance (the Scheme Administrator) to deliver an insurance-backed tenancy deposit protection scheme under contract from Communities & Local Government.
  2. my|deposits aims to support landlords and agents to comply with the legislation and provide everyone with the confidence that deposit money is held securely for the duration of the tenancy.
  3.  Landlords and letting agents wishing to use this scheme are required to register with the Scheme Administrator. They can find out more and register by visiting
  4. Registered members of the Scheme are able to protect and unprotect deposits at the beginning and end of tenancies. Fees are tax-deductible.
  5. In the event of a dispute at the end of the tenancy agreement, both parties are offered access to alternative dispute resolution (ADR). This procedure will be evidence-based, relying on documentation and records.
  6. Tenancy Deposit Protection (TDP) was introduced in April 2007 by the Housing Act 2004 as part of a package of measures to raise standards in the private rented sector.