By law we need to notify the tenant if the protection status changes at any point during the tenancy and then at the end of the tenancy.
When you register the deposit protection we will ask you to provide an alternative address for your tenant, an email address and contact number. This is so we can provide them with details on how to access their online portal as well as notifying them of any changes to their protection such as a deposit release request.
An alternative address can be, but is not limited to, the following:
- friends
- family
- workplace
- somewhere we can write to them during or after the tenancy has ended