Supporting your deposit protection journey

mydeposits, experts in deposit protection, are Scotland’s deposit scheme of choice and we are delighted to welcome you as a member. We have partnered with the Lomond Group to make your property journey simple. Here, you’ll find out how to set up and manage your account.

Step by step video tutorials on how to...

Step 1

Log in to your account

Step 2

Register a tenancy

Step 3

Make a batch payment

Step 4

Add a user

Step 5

Import a tenancy

Step 6

Initiate a deposit release

Frequently asked questions

Main

Amendments

Releasing a deposit

1. If the tenant does not respond to a release, what is the process?

If the tenant does not respond to the deposit release notification after 30 working days, then we will release the deposit amount as per the user’s original application. If applicable, we will continue to safeguard the tenant’s remaining portion of the deposit.

2. I have forgotten my password to log into my online account, what can I do?

Please click here and then ‘request a new password’. You will need your username and email with a link will be sent to your contact address.

3. What are the timeframes that we must do this in?

Within 30 working days of deposit being transferred to mydeposits Scotland

4. Do we need to provide any documents to the Tenant following the transfer?

Yes, the following documents needs to be provided 1. Deposit Protection Certificate 2. Regulation 41 – Info for T Leaflet 3. Regulation 42 – Deduction Template