The dispute process
After discussing the return of the deposit and any proposed deductions, you may not agree about how much should be returned. If this happens, the tenant can raise a dispute through our free alternative dispute resolution (ADR) service.
Our dispute process
Our dispute process
Tenant begins the dispute
The tenant raises a dispute through their mydeposits Scotland online account by ‘disagreeing’ with the landlord or agent’s proposed release terms within 30 working days of their request. Find out more about the release process here.
Landlord or agent provides evidence
The landlord or agent has 14 calendar days to provide evidence to support their claim.
Tenant provides evidence
The tenant then has 14 calendar days to provide evidence to support their claim.
Comments
The landlord or agent then has seven calendar days to respond to the tenant’s claim.
Adjudication
The adjudicator will then make a decision within 20 working days. Once the adjudicator has made a decision, we will notify everyone, and the decision will be available for you to view on your online account.
What happens once the adjudicator has made a decision?
The agent, landlord or tenant may apply for a review within 10 working days of being notified of the decision, but only on the grounds that the adjudicator has erred in fact or in law, or both.