Is your deposit protected?

You should have been given a deposit protection certificate to show that your deposit has been protected. If you do not have a deposit protection certificate, you can use our deposit checker to see if your deposit is protected.

Is my deposit protected?
When was deposit paid

Where is my deposit?

Where is my deposit?

Step 1

Check it is protected

If you do not have a deposit protection certificate use our deposit checker to see if your deposit is protected with us.

If you are unable to find your deposit protection, it does not necessarily mean that your deposit is not protected. Your deposit may be protected with another scheme.

In Scotland there are two other deposit protection schemes. We suggest you check with them:

If you still cannot find your deposit:

  • you, or your landlord or agent, may have entered the details incorrectly. Please check and enter them again
  • your deposit may not have been processed yet by mydeposits Scotland

We recommend that you contact your landlord or agent and raise any concerns with them.

Two cartoon women holding a circle with a big purple pound sign in the middle

How do I get my deposit back?

How do I get my deposit back?

Step 1

End of tenancy

When you’re coming to the end of your tenancy, talk to your landlord or agent to agree an end date and discuss the deposit return. They will probably arrange for an inspection after you leave to check the condition of the property.

Having discussed the deposit return with your landlord or agent, either you or they can begin the process to release the deposit through your mydeposits Scotland online account.

If you and your landlord or agent agree on the amount of deposit to be returned, we will return it to the relevant parties. Find out more about the release process.

If you and your landlord are unable to agree and negotiations are unsuccessful, then you can raise a dispute. We offer a free and impartial alternative dispute resolution (ADR) service to help resolve disagreements. Find out more about the dispute process.

Cartoon woman in a dark blue jump suit looking at three shapes in orange

How do I raise a dispute?

If you are unable to agree with your landlord or agent about the amount of the deposit to be returned, or you are not satisfied with their explanation for withholding the deposit, you can use our free dispute resolution service to resolve your dispute.